Returns & Exchanges

At Canales Furniture, we strive to ensure your complete satisfaction with every home furnishing purchase. If you are not entirely satisfied, our return and exchange policy is designed to provide a fair and transparent process for all our customers.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 48 hours of delivery or pickup to report any issues or request a return authorization.

• 2.
  Inspection and Documentation

  Provide detailed photos of the items in their original condition and packaging to verify eligibility for a return or exchange.

• 3.
  Schedule Pickup or Drop-off

  Once approved, coordinate with our logistics team to schedule a professional furniture pickup or return the items to your nearest Canales Furniture showroom.

• 4.
  Refund Processing

  After our warehouse team inspects the returned merchandise, your refund will be processed to the original payment method, minus applicable restocking or delivery fees.